Click on the URL of our customers to learn more about their business and how we have contributed to help them to achieve their diverse improvement objectives. See also other useful links at the bottom of the page.


Health and Social Services Centre (hospital and social services)
Customer profile: A public institution of 535 employees (CSSS de La-Vallée-de-la-Gatineau) serving 18 Municipalities and a First Nation community, c/w 1 x Hospital (41 beds), 3 x CLSC (public social services), 2 x CHSLD (long-term care centre for elders)
Supplied services: Risk Management Expertise, Consulting and Training
Project: To supply and deliver a training seminar (2 sessions) to the top management of the centre in Risk Management in hospital settings with the FMEA method


County Regional Municipality (MRC Vallée-de-la-Gatineau)
Customer profile: A wardenship located north of Ottawa-Gatineau gathering 18 Municipalities and a First Nation community, in particular the TPI department in charge to manage the forest and the other resources of the Intramunicipal Public Lands (TPI)
Supplied services: Expertise in Forest Environment Management System (FEMS) and Sustainable Development, consulting, coaching A to Z, training, mentoring and audit
To contribute to the Sustainable Development of the County providing an added value to the timber and other resources issued from its future certified woodlands.
Phase 1 (completed): Implementation and certification of the Forest Environment Management System of the TPI as per ISO 14001 requirements (emphasis on the resource management system)
Phase 2 (not completed): Implementation and certification of the Sustainable Forest Management System of the TPI as per CSA Z809 requirements (emphasis on the resource sustainability and the public participation)
Phase 3 (under consideration): Implementation and certification of the Sustainable Forest Management System of the TPI as per SFI and PEFC requirements (emphasis on the chain of custody and the resource exportation to USA, Europe and Asia)


McGill University Health Centre (MUHC)
Customer profile: COGIS, a Montreal branch of INNISFREE (UK) one of the partners of the PPP partnership with Quebec Government, Mc Gill University and SNC-Lavalin for the building of one of the most comprehensive university health centers in North America
Supplied services: Quality Management expertise and consulting
Project: To supply a preliminary Quality Planning activities in order to assure the conformance of the COGIS various tasks (Real estate and preliminary planning) with ISO 9001


Conseil des Appellations Réservées et Termes Valorisant (CARTV)
Customer profile: CARTV acts as a competent authority on behalf of the Quebec's Ministry of Agriculture, Fisheries and Food (MAPAQ) to accredit bodies that comply with the applicable Accreditation Manual as certification bodies, to advise the Minister on the recognition of reserved designations and to monitor the use of recognized reserved designations.
Supplied services: Accreditation expertise and consulting
Project : To define and to document into a unique «Accreditation Manual», all required provisions to be taken in order to accredit the certification bodies working in the Organic sector as per ISO 17011 and the applicable MAPAQ regulations.


Conseil algérien de contrôle de la qualité et de l’emballage (CACQE)
Customer profile:                                                                                                                         
CACQE acts as the competent authority on behalf of the Algeria's Ministry of Commerce to analyze miscellaneous consumable products sampled by the National Custom and Fraud Services through its national network of laboratories (4 regional and 7 local) performing mostly microbiologic and physicochemical analysis to assure the Public Health Safety.
Supplied services:                                                                                                                            Quality/Food Safety/ Occupational Heath-Safety/Environmental (QSSE) expertise, coaching A to Z, training (250 persons) and audits.
Financed (40 %) by the Canadian International Development Agency (CIDA), this integrated certification project as per ISO 17025-9001-14001, OHSAS 18001 and the applicable local regulations, was leaded at site from A to Z by Gérard Blin with his own crew of 4 Canadian experts.
In 2005, the efforts from all interested parties including ISONORM were rewarded by the confirmation by SGS, one of the leading worldwide registrar, that the four (4) regional laboratories were now certified to be compliant with the ISO 17025 requirements, a key question for the Algeria's entry into the World Trade Organization (WTO).
ISONORM is also very proud to have been be able to find a solution to resolve the many obstacles encountered during this international project close to 1M$ cad and to succeed achieving it within the planned budget and schedule as far as the ISONORM contributions were concerned.                                                                                                                                      URL:


Ministère des Ressources Naturelles et Faune (MNRF)
Customer profile: Quebec's Ministry of Natural Resources and Wildlife
Supplied services: Quality & Environment Expertise and Training
Project : To supply a training session (1 session) to a group of concerned Civil servants including the Deputy Minister in 1998 about the following topic «Regulation versus Standard, the new challenge of the Forest Certification»


CSA-ACNOR (Canadian Standards Association)
Customer profile: A not-for-profit association serving business, industry, government and consumers in Canada and the global marketplace. CSA develop standards that address real needs, such as enhancing public safety and health, advancing the quality of life, helping to preserve the environment and facilitating trade.
Supplied services: Quality & Environment expertise, consulting and audit
Project : To contribute significantly within a group of forestry experts of Abitibi Consolidated to the final issue of the version 1 of the CSA Z809 (Forest Sustainable Management standard) as a Member of the CSA Technical Committee after the completion of the initial feasibility study of the preliminary draft standard in application on the woodlands of Abitibi Consolidated (renamed presently Abitibi Bowater).


Ordre des ingénieurs du Québec (OIQ)
Customer profile: A professional Order of Engineers whose mission is to ensure the protection of the public and to assure the public that its interest is served by the profession.
Supplied services: QA expertise and training
Project : To organize and deliver a seminar (3 sessions) on how to assure the quality of services in the Engineering and Construction sector in collaboration with the QA director of Dessau Group (LVM tech)


Conseil provincial des comités paritaires de l’automobile
Customer profile: the Provincial Parity committee of the automotive services industry representing various regional associations of employers and employees. The CPAs are the means by which the industry defines its operating rules, governs, develops and disciplines itself.                                    Supplied services: QA expertise and training
Project: To organize and deliver a seminar (1 session) on how to assure the quality of services in the Sales and Maintenance sector


Association canadienne et québécoise de camionnage (CTA and ACQ)
Customer profile: The federal and provincial corporations representing the Canadian trucking industry
Supplied services: QA expertise and training
Project: To organize and deliver a seminar (3 sessions) on how to assure the quality of services in the trucking industry and write for the CTA, a 96 pages book «Understanding and implementing ISO 9001 and 14001 in the Trucking Industry»


Ministère des Transports du Québec (MTQ)
Customer profile: Quebec's Ministry of Transport
Supplied services: QA expertise and consulting
Project: To supply expertise during the initial development of the ministry’s QMS (Quality Management System) in 1995


Ministère du Développement durable, de l’Environnement et des Parcs du Québec (MDDEP)
Customer profile: The Laboratory Division (actually renamed the CEAEQ) of the Quebec's Ministry of Sustainable Development, Environment and Parks
Supplied services: QA expertise and training
Project: To supply and deliver a seminar (1 session) to the managing staff of the Lab division introducing How to implement an ISO Quality Management System (QMS) in a governmental lab settings in 1995


Ministère Développement économique, Innovation et Exportation (MDEIE)
Customer profile: Quebec's Ministry of Economic Development, Innovation and Export trade
Supplied services: QA Expertise and Training
Project: To supply and deliver a seminar (1 session) to  the managing staff how to implement an ISO Quality Management System (QMS) within a governmental settings in 1993


Association Québécoise de la Qualité (AQQ)
Gérard Blin was appointed Director (an unpaid and volonteer position) in 1985 on the Board of Directors of the Quebec Association for Quality, as Quality Management specialist, representing the heavy industry. During ten years, he contributed to organize, plan, direct and control the activities of this provincial non profit association dedicated to the continual improvement of the Quality of products, services, processes and systems and to seek excellence for all Quebec individuals, enterprises and governments.
Elected president of the Board in 1995, he shut down the AQQ to co-fund the MQQ under the politic pressure from the MDEIE who was subsidizing a rival organisation of lobbysts (IQQT).


Mouvement Québécois de la Qualité (MQQ)
Gérard Blin has co-funded the MQQ in 1995, a new and unique Quality Association to replace the preceding AQQ and IQQT and to pursue the Quebec quest for Quality with the full support of the MDEIE. In recognition, he was appointed as Life Honorary Member and then, the responsibility to assure the leadership on the new organization was passed to the VP Human Resources of Hydro Québec in 1995.


American Society for Quality (ASQ)
Gerard Blin was born in 1946, the same year that the American Society for Quality was founded. He has always be an individual concerned by Quality and Sustainability. He is an ASQ member since 1980 and a Senior member of both English and French speaking ASQ Quebec chapters (Engliish Chapter 401 founded in 1950 and the French Chapter 404 in 1973).

Gérard Blin has always shared the same vision of Quality as defined by the ASQ and AQQ as follows:
«By making quality a global priority, an organizational imperative and a personal ethic, we can become the community for everyone who seeks quality concepts, technologies and tools to improve themselves and their world»

The MQQ leaders have diverged drastically with another new narrowed mission:
«to contribute to the performance improvement of our enterprise membership by facilitating the evaluation and the integration of the best management practices»



Ministère des affaires municipales, régions et occupation du territoire du Québec

Ministère des Ressources naturelles et de la Faune du Québec

Ministère du Développement économique, Innovation, et Exportation du Québec

Ministère canadien des Affaires indiennes et du Nord Canada

MEDDTL (France)
Ministère de l’écologie, du développement durable, des transports et du logement

INERIS (France)
Site AIDA sur la réglementation des activités à risques