SERVICES SECTOR

Click on the URL of our customers to learn more about their business and how we have contributed to help them to achieve their diverse improvement objectives. See also other useful links at the bottom of the page

Horizon Santé (acquired by AMG Medical)
Customer profile: a distributor of home healthcare and medical professional products
Supplied services: QA expertise, coaching A to Z , training and audits
Project: to provide the management team with assistance to implement a complete new Quality Management System (QMS) as per ISO 13485 in order to comply with Health Canada legal requirements 
URL: http://www.amgmedical.com/site/nos_produits_resultats.asp?trouv1=715-410

 

GT Group
Customer profile: an established private terminal for worldwide shipping companies, located close to the Montreal Harbour, specialized in containers Transport, Sales and Warehousing
Supplied services: QA expertise and consulting
Project: to provide the General Manager with assistance and support to renew the existing ISO 9001 certification.
URL: http://www.gtgroupinc.com

 

Rogitex & Rogitex Rubber Products
Customer profile: a trading company (import /export) and distributor/wholesaler of rubber products  
Supplied services: QA expertise, coaching A to Z , training and audits
Project: to provide the management team with assistance to implement a complete new QMS as per ISO 9001 in order to obtain the initial certification by an independent third party (successfull certification confirmed)
URL: http://www.importgenius.com/importers/rogitex-rubber-products-inc

SLVQ (Société de loto-vidéo du Québec)-Central depot of RBA INC
Customer profile: a state controlled organization responsible to market and administer a network of video lottery terminals (VLTs) including installation, maintenance and quality control
Supplied services: QA expertise, coaching A to Z , training and audits
Project: to provide the management team with assistance to implement a complete new QMS as per ISO 9002 in order to obtain the initial certification by an independent third party (successfull certification confirmed)
URL: http://lotoquebec.com/loteriesvideo/en/about-us/our-partners

Confortchem
Customer profile: a company operating mostly in Africa and the Middle-East, specialized in the supply of raw materials to the polyurethane industry,
Supplied services: QA expertise, coaching A to Z , training and audits
Project: to provide the management team with assistance to implement a complete new QMS as per ISO 9001 in order to obtain the initial certification by an independent third party (successfull certification confirmed)
URL: http://www.confortchem.com

SRI Services de restauration d'incendie
Customer profile: a company specialized in cleaning and disaster restoration
Supplied services: QA expertise and consulting
Project: to provide the management team with assistance to implement a complete new QMS as per ISO 9001 (still in progress)
URL: http://www.sriq.com

 

Marka (acquired by BHM Medical subsidiary of Gottigen AB)
Customer profile: a global leader distributor of geriatric products
Supplied services: QA expertise, coaching A to Z , training and audits
Project: to provide the management team with assistance to implement a complete new QMS as per ISO 9001 in order to obtain the initial certification by an independent third party (successfull certification confirmed)
URL: http://www.bhm-medical.com

Cogivex Solutions (acquired by BiblioMondo)
Customer profile: a IT firm offering softwares integration, now specialized in library’s management
Supplied services: QA expertise, coaching A to Z , training and audits
Project: to provide the management team with assistance to implement a complete new QMS in order to obtain the initial certification by an independent third party ((successfull certification confirmed as the first IT firm certified ISO 9001:2000 in Canada)
URL: http://www.bibliomondo.com

Carrier Hardwares (acquired by Agence W. Pelletier)
Customer profile: a major distributor specialized in locksmithing and electronic security supplies
Supplied services: QA expertise, coaching A to Z , training and audits
Project: to provide the management team with assistance to implement a complete new QMS as per ISO 9002 in order to obtain the initial certification by an independent third party (successfull certification confirmed)
URL: http://www.apainc.ca/en/the_company.html

 

SGT 2000
Customer profile: a major trucking company providing transportation throughout Canada, USA and Mexico.
Supplied services: QA expertise, consulting and training
Project: Project: to provide the management team with assistance to implement a complete new QMS as per ISO 9002 (still in progress) 
URL: http://www.sgt2000.com

 

GSI Environnement (acquired by par Englobe Corp)
Customer profile: a pioneer in Environmental management solutions specialized in organic waste management
Supplied services: QA expertise, consulting  and training
Project: to provide the management team with assistance to introduce the ISO Quality management in the Environmental business
URL: http://www.gsienv.ca/en/about.php

 

Desjardins-Laurentienne General Insurance
Customer profile: a major financial group integrating banking and insurance services
Supplied services: Consulting
Project: to provide two senior managers with quality planning preliminaries before introducing ISO Quality management in the Insurance business
URL: http://www.desjardins.com/en

 

Minimax Express Transportation
Customer profile: a transport company specialized in warehousing and all kind of load transportation between Montreal and Toronto
Supplied services: QA expertise, coaching A to Z , training and audits
Project: to provide the CEO and his managing staff with assistance to implement a complete new QMS as per ISO 9002 in order to obtain the initial certification by an independent third party (confirmed)
URL: http://www.minimaxexpress.com

 

Wintergreen Transport
Customer profile: a transport company dedicated to all transportation services required by a paper mill (Crabtree plant of Kruger) 
Supplied services: QA expertise, coaching A to Z , training and audits
Project: to provide the management team with assistance to implement a complete new QMS as per ISO 9002 in order to obtain the initial certification by an independent third party (successfull certification confirmed in 1995) 
URL: http://www.kruger.com/html/en/papiersusages/index.html

 

Kildair Service
Customer profile: sister company of Wintergreen Transport inc, specialized in the storage and distribution of heavy fuel oil and liquid asphalt.
Supplied services: QA expertise, consulting and training
Project: to provide the management team with assistance to implement a complete new QMS as per ISO 9002 (still in progress in 1995)
URL: http://www.kildair.com/en/s_menu/history.html

 

Adchem Adhesives
Customer profile: a major distributor with manufacturing, R&D and lab capacity, specialized in the supply of adhesives, sealants, coatings and related chemical products to manufacturers.
Supplied services: QA expertise, coaching A to Z , training and audits
Project: to provide the management team with assistance to implement a complete new QMS as per ISO 9002 in order to obtain the initial certification by an independent third party (successfull certification confirmed)
URL: http://www.adchemadhesives.com/aboutus.html

 

Secodev Groupe Conseil
Customer profile: a consulting firm specialized in the Human Resources Management of large organizations
Supplied services: QA expertise, consulting and training
Project: to provide the CEO and principal consultant with training in ISO Management principles and techniques particularly pertinent in the Corporate Governance and the Human Resources Management
URL: http://secodevgc.com

 

Laboratoire Ville-Marie (LVM Tech) a subsidiary of Dessau Group
Customer profile: the geotechnical, materials and environmental engineering Division of a major Engineering Group
Supplied services: QA expertise and training
Project: to provide the engineers and the major suppliers of LVM Tech in collaboration with the Dessau Corporate Quality Manager with training relevant to the following topic : «Understanding and implementing ISO 9001 in various Engineering fields»
URL: http://www.dessau.com/en/services/geotechnical-materials-and-environmental-engineering

 

Pageau Morel (formerly PMA et Associés)
Customer profile: an important Engineering firm specialized in the fields of mechanical  and electrical engineering, energy efficiency and eco-design.
Supplied services: QA expertise and training
Project: to provide the internal auditors with training in ISO audit techniques in collaboration with the Dessau Corporate Quality Manager.                                                                                                  URL: http://www.pageaumorel.com/en/profile_ang.php

 

Consultants CLM
Customer profile: a freelance Engineer and General Contractor specialized in project management and industrial construction services
Supplied services: QA expertise and consulting
Project: Understanding and implementing ISO in the engineering and construction services
URL: http://www.consultantsclm.com/English/consultantsclm.html

 

ACF Transportaid Group
Customer profile: a manpower agency specialized in trained, competent transport drivers.
Supplied services: QA expertise and training
Project: Understanding and implementing ISO in the transport industry
URL: http://www.acftransportaide.ca

 

Transport Bessette & Boudreau
Customer profile: a transport company specialized in liquid products and bulk
Supplied services: QA expertise and training
Project: Understanding and implementing ISO in the services industry
URL: http://www.acftransportaide.ca

 

CAT
Customer profile: a transport company specialized in general transport and warehousing
Supplied services: QA expertise and training
Project: Understanding and implementing ISO in the services industry
URL: http://www.cat.ca/en/about_profile.asp

 

Kingsway
Customer profile: a subsidiary of TRANSFORCE, leader in the transportation and logistics industry including the management of over 60 other transport companies
Supplied services: QA expertise and training
Project: Understanding and implementing ISO in the services industry
URL: http://www.transforcecompany.ca

 

Transport Provost
Customer profile: a major transport company specialized in liquid and bulk load, shut down in 1997 after the deregulation of the transport industry in Canada
Supplied services: QA expertise, coaching A to Z , training and audits
Project: ISO 9002 implementation and initial certification

 

Innocentre
Customer profile: a recognized expert and consulting organization specialized in coaching a consortium of hi-tech startup enterprises
Supplied services: QA expertise and consulting
Project: ISO quality management
URL: http://www.cat.ca/en/about_profile.aInnocentre

 

Enerquin Air
Customer profile: an engineering firm specialized in the Air Systems  from wet to dry end of any paper machines in the world.
Supplied services: QA expertise, coaching A to Z , training and audits
Project: ISO 9001 implementation and initial certification in 1994
URL: http://www.enerquin.com

 

Caisse Chartier et Associés and Mediascan Canada
Customer profile:
Lise Chartier was the founder and former president of these pionneer communication firms specialized in press analysis in a time where the website news and RSS were no yet available. Lise is now working as Researcher and co-Director of the Caisse Chartier Laboratory for press analysis of the Chair in public relations and marketing communication of the Université du Québec à Montréal (UQAM). This Chair was co-founded by Lise and Danielle Maisonneuve, (professor in the department of social and public communication) were two Quality «activists»in the 90s. As former president of the Quality Quebec Association (AQQ) in 1994 and co-founder of the Quebec Quality Movement (MQQ) in 1995, I can hereby vouch that these ladies were and are always two pillars of the continual improvement of the quality of the communications in Quebec.
Supplied services in 1994: QA expertise, coaching A to Z , training and audits
Project: ISO 9002 implementation and initial certification
URL: http://www.crp.uqam.ca/Pages/lise_chartier_en.aspx

 

Procedair Industries, a subsidiary of the Fives Group
Employer profile:
A global leader in the primary aluminum industry which designs and manufactures process equipment and manages turnkey installations all over the world (CA-2009 = 1,3 G$)
Function of the employee: Gerard Blin, Sales Development & Quality Manager
Employee's realizations: 60 M$ sales including preliminary design and costing from 1990 to 1992 (4 x gaz treatment centers for the Sept-Iles and Deschambault smelters)
URL: http://www.fivesgroup.com/fivessolios/fr/profil/Pages/Historique.aspx

 

OTHER USEFUL LINKS

ISO, International Organization for Standardization, URL: http://www.iso.org/iso/fr/home.htm

CSA Standards (Canada), URL: http://www.csa.ca/cm/ca/en/home

SCC-CNN (Canada), URL: http://www.scc.ca/en/home

AFNOR Group (France), URL: http://www.afnor.org/en

COFRAC (France), URL: http://www.cofrac.fr/fr/construction/

ASQ, American Society for Quality, URL: http://asq.org/

ANAB (USA, URL: http://www.anab.org/

CNCA (China), URL: http://www.cnca.gov.cn/cnca/cncatest/20040420/column/227.htm

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